Nick Jacobs, General Manager “of a very dedicated team” at BIG4 Great Lakes at Forster Tuncurry, expressed humble surprise at the park’s 2022 Caravan Industry Association of Australia (CIAA) Gala Night win.
The CIAA named the mid-north NSW Coast Park winner of the 2022 ReviewPro People’s Choice.
Requiring no submission, the award celebrates the CIAA accredited caravan/holiday park with the highest guest review index (GRI) for the year.
“It was the best present; It’s a testament to every team member,” Nick explains.
Valet parking?
Unsurprisingly, “the guest experience” is at the heart of what happens at the BIG4 Great Lakes–
“[it is] the centrepiece to every decision we make [as a business]. It’s the foundation.”
Services like daily kerbside rubbish collection and valet parking provide a real point of difference.
“We park the caravans for our guests.”
The typical campsites are generous, measuring 10x10m to suit most camping setups with premium campsites available for larger rigs.
“We also have drive-through sites and a small selection of riverside campsites.”
Two heated pools
BIG4 Great Lakes Forster Tuncurry invested significantly into the communal facilities, benefitting all guests, whether they’re wandering nomads, families or even business travellers.
“We’ve got two heated pools, including a lap pool, a very well stocked camp kitchen and a cafe that is open seven days a week.”
There are barbecues throughout, and boaties are spoiled for choice with two boat ramps available.
A pleasing environment
BIG4 Great Lakes invested a lot in ground works so that the park is pleasant throughout the whole year.
“We’ve got lots of astroturf so the park is in good condition. Everything is very flat and the location is central to Forster-Tuncurry.”
Notably, there’s a stunning boardwalk within walking distance to the campsites, studio-style apartments and an array of cabins, encouraging guests to take advantage of the waterfront location.
A social park
The team at BIG4 Great Lakes Forster-Tuncurry encourages social mingling. From hosting extensive school holiday and long weekend programs to weekly aqua aerobics classes that take advantage of the park’s facilities.
“We’re famous for our weekly sausage sizzle. We run that every Tuesday, except for during the school holidays.”
BIG4 Great Lakes hosts live performances weekly and an annual week-long music event during the first week of August.
“Our wandering nomads love it,” Nick explains.